Ended up feeling unsupported most of the time
At first, I thought the support and communication from WFHI would be reliable, but my experience over several days was quite different. Initially, the telephonic support answered my queries, though responses felt scripted and didn’t always address my situation fully. After a few days, the pattern of getting vague answers repeated itself, and sometimes I had to wait for an excessive amount of time before I could even connect with someone. The priority assistance promised was often unavailable or delayed, so problems with the dialer and database features lingered longer than I wanted. I did appreciate that the staff were polite, but polite without effective help rarely solved anything in my case. Instead of smooth, timely assistance, I ended up feeling more isolated from support. By the end, I had made some progress on my own, but I wouldn’t say that the daily support experience was a positive one.