Ended up feeling somewhat confident, but with mixed impressions
When I first reached out to telephonic support, I wasn’t sure how the communication would go, but by the end of the week, I felt more confident than I expected. The support team was polite and tried to help with the dialer and database features, which were working well enough for basic use. However, there were moments when responses took longer than I wished, and some issues with the automatic updates caused minor disruptions in the workflow. This made me pause and wonder if I’d face similar delays with more complex problems down the road. On the plus side, the onboarding process and training had laid a solid foundation, which helped me troubleshoot some things myself before needing help. The payment and invoicing process was straightforward and didn’t add stress, so that was a relief. Overall, I’m not entirely sure yet, but I think I’ll continue and see how things improve with further experience and possibly quicker support.