Ended up feeling set up okay, overall
So I was a bit confused at the start about what I needed to do to get going with WFHI, but honestly the steps made sense by the end even if I was questioning them along the way. Signing up was smooth enough, but the invoicing part took a moment because I wasn’t sure how all the charges fitted together monthly, and I had to go back and forth on support calls which took longer than I hoped. I liked that the software comes with some training modules early on, though—it helped me get my head around the calling tools without feeling lost. I just wish the dialer activation was clearer upfront, that part felt a bit out of order in the onboarding flow. Despite that, once I got the database feature set up and the automatic updates kicking in, things felt more manageable. So, yeah, the whole thing worked out and I feel ready to keep using it, just that little hiccup on the payment details put me on edge a bit. But honestly, I’m glad I went through it all and I’m sticking with it now.