Ended up feeling okay after some back and forth with support
My experience with WFHI's support and communication was mixed. There were times when I couldn’t get my database queries answered immediately, and the telephonic support responses felt slow initially. However, after explaining the issues repeatedly, I was finally able to get the help I needed to complete the setup. The priority assistance was sometimes available but not consistently. While the automatic update process itself didn’t cause problems, I wasn’t sure if the changes affected my workflow until I checked the dashboard after the fact. Invoicing and payments were more straightforward, which helped me focus on training and setup rather than administrative headaches. By the end, I was confident enough to use the software, although I felt the communication could have been clearer upfront. Overall, I managed to get going, but I’m not sure I’d say the journey was smooth or effortless. Sometimes it felt like I was repeating myself more than necessary, but at least I reached a workable solution in time.