Ended up feeling moderately confident overall
Going into the sales and pre-purchase process, I wasn’t entirely sure what to expect, honestly. The sign-up flow was pretty simple, and I appreciated that the software demo was accessible without too many hoops. The training modules gave a decent overview of the features, but I did feel like some aspects needed clarification, especially around how the dialer would fit into my workflow. There was a bit of back and forth with support on some of the finer points, which made me pause a bit. But circling back to it, by the end of the process, I felt fairly confident that I understood the basics and what the software was intended to do. It’s not perfect, but I think with some hands-on, I’ll get more comfortable. So, while the experience was a bit loose at times, the outcome was I’m not too worried about handling the tools moving forward.