Ended up feeling like i got the hang of it
Honestly, by the end of the training and onboarding sessions, I felt pretty confident using the whole software setup. The initial days were a bit rough because the interface and the dialer took some getting used to, and the database had a lot of features that seemed overwhelming at first. But once I passed the early stages and got comfortable with the calling tools and the automatic updates started rolling in to fix bugs, things felt manageable. The telephonic support, though only sometimes quick to answer, was helpful when I really needed to sort out an issue or clarify a step in the payment or invoicing process. Signing up was smooth and the flow of onboarding did not jump around too much, which helped. Still, I wish some parts of the training were a little less repetitive, but in the end, I can say that I got the hang of everything well enough to keep using it confidently.