Ended up doing most setup myself, had to keep updating alone
Honestly, I was tired after trying to figure out how much of the setup was going to be a one-off task versus continuous. The initial sign-up and payment process was about as simple as you could hope, and the invoice was clear, so that part was fine. But the ongoing management of the dialer and database software required a lot of my time instead of the one-time setup I’d imagined. Updates rolled out automatically, yes, but I found I often needed to tweak things every time the software changed, meaning I had to stay on top of it constantly. The calling tools sometimes worked as expected, but the occasional hiccup meant I had to troubleshoot without much assistance, which drained me. Telephonic support was reachable at times but not consistently quick enough to be a reliable last resort. So in the end, I’m still mostly running everything solo, and that’s just how it is with this product — the essential setup is brief, but ongoing work is all on me for now.