ended up continuing but with some small issues
The initial interactions with the sales and pre-purchase team started with a clear explanation of the software capabilities, which gave me a decent sense of what the system was supposed to offer. After signing up, the onboarding process involved training sessions and setting up the database feature, where I found the step-by-step guides mostly helpful. During the first week of actual use, the dialer performed well, yet some unexpected glitches appeared when switching between calling tools. The automatic updates came frequently and improved stability, but occasionally they interrupted workflow unexpectedly. My experience with telephonic support was fine; they answered queries but the wait time sometimes felt long. Payment and invoicing were transparent and consistent, which made managing expenses easier. Despite encountering these small issues day to day, the overall outcome was that I decided to keep using the software for now, considering the benefits outweighed the annoyances. It wasn’t a seamless experience exactly, but it was workable with some patience and called assistance.