Ended up confused by the order of steps
I was hopeful that WFHI's training and onboarding sequence would be straightforward and help me get up to speed quickly. However, I found some of the steps didn't follow a sensible order, which made understanding the process more complicated than necessary. For instance, the automatic updates feature was introduced before we explored the core calling tools, which felt counterintuitive since I thought mastering the dialer was essential first. Despite that, the sign-up and payment process was relatively smooth, and the invoicing was clear. I also appreciated telephonic support overall, though at times I had to wait longer than expected. The database feature was mentioned early in the training, but it would have been better to cover it after basics like workflow navigation. The onboarding materials sometimes felt disjointed, which slowed down my progression. Still, the training content itself was decent once I got into it. My small reservation is that a better-structured order would have saved time and confusion. Overall, the outcome was mixed because while the software’s components are capable, the training flow didn’t align well with how I expected to learn them.