Ended up confused and frustrated with billing
Honestly, billing and payments were a mess for me. I kept waiting on hold multiple times and had to repeat the same issues over and over again every time I called support. Multiple agents asked for the same information without any progress. I was trying to figure out how to sign up properly and get my invoice, but the whole process just seemed circular. I was stuck trying to verify payment details while the software was updating automatically, so that didn't help either. Even when I finally thought it was sorted, something else with the invoicing pop-up threw me off again. After a long time, I realized I hadn't gotten anywhere, just passed around and still waiting to understand the whole system fully. It felt like I could never get a clear picture of what was going on and how to avoid the repeated calls or waiting. This is a key flaw for me, as I wanted to get started smoothly but instead just ended up frustrated with how much repetition and dead-end conversations happened.