Ended up completing training but support could’ve been faster
The training and onboarding experience was somewhat mixed. Initially, the materials provided were decent and covered the basics well enough to get me started. The onboarding flow was logical but a little slow, and some finer points about the dialer and database features needed more detailed guidance than what was initially offered. When I reached out to support for help, they were polite and tried their best to assist, but the response times weren’t very quick. There were a few back and forth exchanges which eventually resolved my queries, but overall, it dragged longer than I would have preferred. Despite that, I did manage to complete the training comprehensively and felt prepared to use the software effectively. The automatic updates rolled out during my training didn’t disrupt my progress either. Signing up and navigating the payment steps were straightforward, and the invoicing was clear. So, while the end result is that I now feel ready to use the software, the somewhat slow support response did somewhat impact my onboarding experience.