Ended up choosing the product but wasn't totally sure why
When I first got in touch, I thought the pre-purchase explanations would be more straightforward but honestly, they left me a bit unsure. The sales team gave some demos of how the calling tools and database features work, but some points were left vague. I kept wondering if the automatic updates would interfere with my workflow or if telephonic support would be enough without delays. The sign-up process seemed clear but I wasn’t sure what exactly was included in the training, or how hands-on it would be. There were a few details about invoicing and payment timing that I had to ask multiple times before I got a decent answer. I think if I'd spent more time asking about the software’s day-to-day behavior, maybe I would have felt better prepared. In the end, I did decide to purchase after weighing pros and cons, but I’m still slightly hesitant because some explanations were hurried or missing depth. The onboarding flow seems fine so far, but I worry if I’ll face surprises when using the dialer consistently. I guess my experience shows that clearer upfront communication would definitely help customers like me feel more confident before signing up.