Ended up cancelling, not worth the wait and repeat questions
Looking back on the sales and setup experience, I decided not to proceed with WFHI after all. There was a lot of repetition—having to answer the same questions multiple times during sign-up and onboarding, which grew tedious. The telephonic support felt slow when I tried to clarify details about the database and dialing software, with long waits on calls that cut down my own productivity. While the software itself seemed decent, the back-and-forth and delays during these early stages made me rethink if it would be worth the effort long term. I kept hoping the onboarding flow and training sessions would reduce these frustrations, but they didn’t really address how to avoid repeating steps or waiting in the queue. By the time invoicing happened I was already leaning away. Looking back, the outcome was that I didn’t feel comfortable continuing, mostly because the initial responsiveness and clarity weren’t there for me despite several attempts. I’d say it’s important to be ready for some patience if deciding to work with WFHI, but for me the process became a bigger hurdle.