Ended up cancelling due to poor handling of issues
I had hoped that WFHI would offer a smooth experience from sign-up through the use of their software and training, but unfortunately, that was not the case for me. When I first encountered problems with the dialer tool not connecting to the database correctly, I reached out to support expecting prompt resolution. Instead, it took several days to receive any meaningful guidance, and the responses I got were vague and not very helpful. The automatic updates, which I initially thought would be beneficial, actually seemed to break some features, and again the support was slow to address these new issues. I also found the onboarding flow confusing and poorly organized, which made getting started more frustrating than it needed to be. While the payment and invoicing process itself was straightforward, it didn’t make up for the disappointing technical and communication failures. Ultimately, I decided to stop using the service because the poor handling of these problems overshadowed any good aspects of the product. It’s important for companies like WFHI to improve responsiveness and clarify their support process if they want to retain customers in challenging situations.