Ended up cancelling after issues piled up
I wasn’t very happy with how things went during the sales and pre-purchase phases. Initially, I had a few problems with the sign-up process, and when I raised them, the support was mixed in response time and clarity. Some instructions were vague, and navigating the database feature felt confusing at first. I tried to get the calling tools started, but there were glitches that made the experience frustrating. Ultimately, even though the software has promise, these issues led me to stop using it shortly after starting. I will admit the invoicing and payment processes felt straightforward and the automatic updates hadn’t caused issues yet, so those parts were fine. However, the overall experience with support and the onboarding wasn’t smooth enough to meet my needs, and so I decided against continuing. It just didn’t fit well with my requirements as it was, and I can’t say it worked out for me.