Ended up buying but could reorder steps
You have a good product on offer, but honestly, the steps before purchase felt a bit out of order from my perspective. I first went through promotional materials that were clear but raised questions about some features which the training covered only after I had signed up. It might make more sense to offer that onboarding training before the sale to help decide if you’re ready. Access to the software was granted promptly after payment, which was good, and I liked how the dialer worked alongside the database. However, the invoicing process could be streamlined for clarity. Telephonic support was available but often felt like the last resort, rather than part of a guided pre-purchase experience. In the end, I subscribed but the flow of information might benefit from reshuffling to improve ease and trust before customers commit.