Ended up being confusing, so I just relied on trial and error
Honestly, the way support communicates things didn't help me much at all. I tried to get clear explanations on how the dialer connects with the database, but it felt like every time I asked, I'd get a vague answer or something that just didn’t quite make sense. The training promised a smooth onboarding flow, but for me it was more like fumbling around with instructions that weren’t easy to follow. I even called their telephonic support multiple times hoping for better clarity, but each time the explanations seemed to circle back to the same points I already understood. It was frustrating because I expected a bit more help when new updates changed the software layout without warning. Eventually, I just figured out some parts on my own through trial and error. So, while I did manage to get the calling tools mostly working, the whole experience felt less clear than I expected, leaving me unsure if I was using everything correctly or missing some features.