Ended up a less than satisfying support experience
Initially, I thought I would find everything I needed in the support documentation and communication channels, but that wasn’t quite the case. The software itself is complex, and I wanted to ensure I was using all features correctly, so I searched through their resources. The available guides were somewhat helpful, but I often found the details too generic or lacking specific examples. When I turned to telephonic support, the communication was clear once connected, and the staff were polite and patient. However, getting through to someone took longer than expected, including some hold times and callbacks, which disrupted my workflow. Ultimately, I did get the answers I needed, but not without frustration during the process. The outcome was that I could keep working with the software effectively after some delay, but the ease of finding information quickly was disappointing. Overall, support worked in the end but not with the efficiency I hoped for, which made adapting to the software more difficult than it might have been.