Ended unsure despite some decent support
In my experience, the telephonic support was polite and tried to be helpful, but I didn't come away feeling fully confident that my issues would be resolved quickly. The communication sometimes felt slow, which created a bit of anxiety given I was waiting on updates to the software impacting my workflow. On the positive side, the training modules were clear enough and helped me understand the basics of using the calling tools and the database. I will say that automatic updates did run as expected without causing disruption, which was a relief. However, the sign-up and invoicing process felt less transparent, and it took a few calls to support to clarify the payment schedule. Despite this, by the time I wrapped up my onboarding, I was still hesitating about how straightforward ongoing support would be. Ultimately, while some parts of the experience were satisfactory, the uncertainty around communication left me uneasy about moving ahead long term.