Ended uncertain after support experience
I went into using WFHI hoping the support would help me get through some setup issues, but by the end, I wasn’t very confident about the overall assistance. The telephonic support was slow in response times, and sometimes the explanations were not very clear or detailed enough for someone like me who’s still learning the system. Although the database feature itself seemed fine and the automatic updates kept things fresh, the communication gaps led me to question if I had understood all the steps properly. The training sessions helped a bit, but the lack of follow-up after the initial calls made me unsure about whether I was doing everything correctly. I wanted to rely on the priority assistance, but it didn’t quite meet expectations. So, while there was some good software functionality, the support interaction didn’t really boost my confidence much by the end.