Ended training still unsure about much
I really wanted to feel confident by the end of the training, but honestly, that wasn’t the case. Despite all the modules and instructions provided, I found myself still unclear on quite a few workflow processes and software functions. The onboarding promised a thorough introduction, but the pace felt rushed and some complex features were glossed over too quickly. I tried calling support during this phase but the responses sometimes felt generic and didn’t really address my deeper questions. The dialer and database tools are powerful but without clear examples or practical use cases during training, I ended up more confused about how to effectively use them. By the end, I was weary and frustrated, feeling that I needed much more hands-on guidance than what was given. So while the structure was polite and the materials were there, the outcome from my perspective is that I still lack the confidence to use the software independently without additional help in the future. This has left me hesitant to fully rely on this onboarding alone for learning.