end result was no real clear help from support team
I tried to get help from wfhi team about issues with the dialer and database but honestly it felt all over the place. They gave me steps to try but the order didnt make sense with what was broken. Sometimes they told me to check the connection before anything else, other times they wanted me to update the software first even though updates had been automatic earlier. I ended up wasting time trying fixes that didnt align with the actual problem. The support calls often felt repetitive and like they were pushing me towards generic solutions that didnt fit the actual scenario I described. The onboarding info was okay but once you start using the system regularly, the support kind of falls short. I kept hoping to get a clearer roadmap but didnt receive one. In short, after many attempts, the outcome was that nothing got resolved to my satisfaction and I was left searching on my own more. Frustrating experience really and I wouldnt say the support process had a sensible step-by-step flow that matched my needs.