End result was good but steps could be better ordered
I went through setup and support expecting a fairly straightforward process. The initial sign-up and invoicing went smoothly, and I quickly got access to the training materials. However, some steps related to the calling tools and dialer seemed out of order to me. For instance, I had to wait for help to connect the database before I could fully understand how to use the dialer efficiently. The automatic updates came in the middle of setup, which was a bit confusing because they changed the interface while I was still learning it. Support was always reachable by phone and helpful, but I felt like the sequence of instructions could have been more logical to avoid jumping between topics. Despite all these small hitches, the software is now working well for my remote workflows, and I’m able to use most features as intended. So, while the journey had some bumps in order, the outcome is positive and functional, which is what matters in the end.