end result was frustration, not a smooth onboarding
I had high hopes when I started the onboarding and training but ended up feeling quite frustrated because a lot of the setup felt one-off rather than ongoing. Initially, they walked me through the sign-up and invoicing steps which went fine, but then as I moved on to learn the calling tools and set up the database, it became complicated. The training seemed to focus on initial setup without helping much on continuous use. For example, after a few days of using the dialer, I found myself hunting through documentation alone when things didn’t behave as expected. The automatic updates sometimes changed things without much notice, leaving me unsure what had actually improved or changed. The telephonic support was okay but couldn’t always resolve issues that felt repetitive or ongoing. I’m left feeling that the onboarding lacked a consistent flow for long-term ease of use. Overall, the effort didn’t pay off as I hoped because the process didn’t balance the one-off setup with continuous support.