End result didn’t inspire much confidence
After completing the sign-up and going through the sales and pre-purchase process, I found myself somewhat unsatisfied with the overall confidence in the WFHI product. Initially, the materials and information provided suggested a robust and simple onboarding experience. However, by the time I finished the final steps, I was left with more questions than assurances about how the software would address my specific needs. The payment and invoicing system was clear enough, but lacked transparency in some aspects that affected my trust. While the sales team was polite, the telephonic support felt generic and did not instill confidence when I asked detailed questions. The automatic updates promised improvements but it was unclear how often they would occur or what the change logs included. I expected the calling tools and the dialer to be more user-friendly but found them rather cumbersome. Ultimately, my experience after signing up did not leave me feeling assured that this was the right software solution for my remote workflow requirements.