Ek sahi label samajh aaya, baaki confuse karte rahe
Training ka jo wording aur labels hain, unmein jyadatar mujhe confusion hi hua. Main pehle soch rahi thi ki ye terms straightforward hongi, par training modules mein jo labels diye the woh clear nahi the. Ek particular label jo call handling se related tha, woh thoda sahi laga aur logically connected tha. Baaki sab terms aise the jo samajhna mushkil kar dete the aur unka matlab thoda unclear lagta tha. Is wajah se training mein focus banaye rakhna mushkil hua. Onboarding ke dauraan jab software ko use kar rahi thi, toh kai baar labels ke karan galat selections kar liye, jiski wajah se steps repeat karne pade. Ye confusion mostly wording ki wajah se tha jo kabhi technical lagti thi aur kabhi plain language se door. Agar labels ko thoda aur simple aur user-friendly banaya jaye toh training zyada effective hoti. Ek achha point tha ki training support team jaldi respond karti thi, magar wording ki problem se mujhe laga ki overall onboarding experience thoda average hi raha.