Ek cheez jo achhi lagi, baaki response thoda slow tha
Maine support team se kaafi baar contact kiya par jo main impression mila wo thoda inconsistent tha. Jab maine pehli baar call kiya toh lag raha tha ki unka response time tezi se badhega, par asli mein direkt lagatarr thoda slow tha. Phir bhi mujhe ye maan na padega ki unka telephonic help desk clear tarike se baat karta hai aur jo solution deta hai wo samajhne layak tha. Lekin kabhi kabhi to mujhe kuch samajh mein nahi aaya ki mera problem kab solve hoga kyunki follow-up mein employee jitna jaldi respond karta, utna nahi hota. Training materials ke bare mein bhi koi jaldi feedback nahi mila. Dialer software ne toh kaam kiya, aur database use karna bhi theek tha, bas communication mein thodi der lagti hai lagataar. Auto updates se kabhi kabhi thodi pareshani hui jab mera kaam ho raha tha. Overall ye feeling hui ki support thoda adhik proactive hota toh problem jaldi nipatti.