Effortful billing process with repeated waits
I found the billing and payment side of things quite frustrating overall. Signing up was simple enough, but the invoicing and subsequent payment process took many steps and involved repeated waiting periods for confirmation. I had to call support multiple times and still the issue wasn’t resolved quickly. Each time, I was asked to wait for the payment status to update or for a new invoice to be generated, which delayed the entire setup. While the representatives were polite, it felt like they were passing me around to different departments without a clear resolution path. A slightly greater transparency or faster updating process would have helped a lot because I started doubting if my payment had gone through. I do recognize that the payment gateway itself functioned properly and the invoice details were clear when received, which is a small positive. My reservation is mainly about the extended waiting times and repetitive back and forth which drained my energy considering I wanted to start using the software quickly. I hope this part of the experience improves in the future because the rest of the system seems promising once you get beyond the initial hurdles.