Effort was there, but they kept up fairly well
The responsiveness of the sales and pre-purchase team was pretty decent overall. From the initial inquiry right through to signing up, they answered my questions within a reasonable timeframe, not instant but satisfactory. I particularly appreciated how they clarified the invoicing and payment options clearly, which helped me understand what to expect. However, there was one moment where I sent an email late in the day and didn’t get a reply until the next business day, which slowed my decision process a bit. Still, they were friendly and made themselves available over calls, so I felt supported when evaluating the software. The effort they put into explaining the database and calling tool features helped me get a better sense of what the software offered before I committed. Overall, the service was positive with just a minor hiccup that slightly delayed things.