Effort was needed but they explained clearly
The explanations provided by the telephonic support team required some effort on my part to fully grasp. They were thorough in detailing the steps for using the dialer and managing the database, which I appreciated. However, some concepts around the automatic update schedule took a few calls to understand properly. The training materials helped partially, but real clarity came only after discussing the flow multiple times. Each interaction was patient and informative even though it sometimes felt a bit repetitive. Overall, the communication was transparent and the guidance on using the software effectively was useful, especially during onboarding. I just wish the initial calls had been a bit more clear, so I could have saved time getting familiar with the system.