Effort was more than before but worth it
Comparing the support and communication I’ve experienced with WFHI to what I had used previously reminds me how different the processes can be. At first, the amount of guidance required felt quite a bit more intensive—probably because the features are more advanced and the workflows more detailed. So there was definitely more back and forth, plus I had to spend time understanding the database and how the calling tools integrate with my tasks. But as I got used to it, the support team’s responses, especially over the phone, proved to be more thorough, even if I sometimes needed to prompt a follow-up. It actually made me realize that this level of effort, while initially greater, helped me avoid confusion later. Of course, this involved a bit more work than my earlier experiences, but circling back to it, I think it was a positive trade-off to build confidence. I don’t mind continuing with this approach as long as the priority assistance remains reliable.