Effort was high and issues disrupted the experience
I encountered significant difficulties during onboarding and training which made the entire process more effortful than anticipated. Whenever something went wrong, such as a mismatch in the database synchronization or dialing tool glitches, resolving the problems required multiple calls to telephonic support. Their response was polite, but the troubleshooting steps took longer than expected, and sometimes I had to explain my issue repeatedly. The automatic updates, while intended to improve performance, occasionally led to unexpected disruptions that slowed down my progress. The sign-up and payment processes themselves were straightforward, yet coordinating the training schedule and understanding the software workflows demanded continual attention. Given these challenges, the experience felt more taxing and less streamlined than I had hoped for. While some parts of the software worked well, the overall effort to maintain smooth usage was quite high. I would rate this two stars due to the need for substantial persistence and support to get through it.