Effort to resolve billing issues was unexpectedly high
I tried to reach out about some confusion in the billing, but honestly, it felt like a lot of effort for little result. I’m not sure if it was just my case, but getting a clear answer was difficult because the responses came slower than I hoped and sometimes didn’t address my questions directly. I kept calling and writing messages, but it took multiple attempts before I got some clarification, which made me unsure if the support was as responsive as advertised. This back-and-forth process started to feel quite draining and complicated something that should have been simple, like understanding invoice details and payment dates. I’m still not completely confident that the billing will be hassle-free next time, and this experience has made me hesitant about relying on their payment support moving forward. It’s frustrating that resolving basic payment questions involved so much time and energy on my part.