Effort felt heavier than expected for payments
The billing and payment setup felt like it worked fine but it definitely could have been smoother next time I tried. The invoicing was clear and the sign-up process straightforward, which I appreciated, but I found myself needing to reach back for support as some aspects like setting up recurring payments weren’t as intuitive as I thought. I do think I might need similar help again because some steps weren't as well-explained as they could be, and that leaves me a bit unsure about using it completely independently in the future. A bit more guidance during onboarding would have been helpful, particularly around payment confirmations and tracking.