Efficient support with some minor delays
Before starting with WFHI, I expected the support to be somewhat responsive but knew delays might occur due to time zones and workloads. Generally, the telephonic support met these expectations. Calls were answered reasonably quickly during business hours, and the staff communicated information clearly without jargon. When I encountered an issue with the dialer feature, the resolution took a little longer than I hoped, though eventually things were sorted out. The updates applied automatically with minimal disruption, which was helpful. In terms of communication, the provided updates and follow-ups were clear but could have been a bit more frequent to keep me fully in the loop. The onboarding training was detailed enough to avoid most basic problems. I wouldn’t say the support was stellar or frustrating; it felt balanced and generally functional, matching the level I anticipated. Overall, it met my practical needs and did not disappoint me significantly.