Efficient sign-up but some waiting involved
The initial sales and pre-purchase process was largely straightforward, making it simple to navigate the sign-up and payment steps without unnecessary confusion. The invoicing was clear and arrived promptly, which is always appreciated for bookkeeping. However, I did notice that some of the pre-purchase communication involved repeated follow-ups and waiting periods for clarifications. It wasn't overwhelming, but it extended the timeline a bit longer than expected. The training offerings were described thoroughly, and this helped set expectations well, although I felt the onboarding could have been summarized more concisely during the pre-purchase calls. Overall, the process balanced good detailed explanations with a bit of patience testing due to waiting, but it did not detract significantly from the positive experience of getting set up for remote workflows.