Efficient sales setup but some waiting involved
My experience with WFHI's sales and pre-purchase setup was mostly positive but had some waiting and repetition that could have been avoided. The initial sign-up and invoicing process went smoothly with clear instructions, which saved a lot of hassle. On the downside, there were a few instances where similar information was asked again during the signing up and payment phases. More frustrating was the wait time for responses from telephonic support when I had questions midway; it could get a bit slow sometimes. Still, the software and database tools worked as promised, and the automatic updates happened quietly without disrupting my workflow. The dialer tool was straightforward to use but needed a quick refresher in the training sessions. All told, I got the job done without major issues, though I wish some steps in the onboarding could be streamlined to cut down the repetition and waiting.