Efficient new software but wish access was a bit smoother
Compared to the software I was using before, WFHI's platform feels generally more responsive and packed with useful features like the integrated dialer and automatic updates. The database is pretty well structured and fits neatly into the kind of remote workflows I manage, which is a definite upgrade from what I had prior. The call tools are reliable, although I noticed a slight lag in a couple of sessions that was not very disruptive but noticeable. Access to the software is generally good, but sometimes logging in feels a bit clunky compared to the old system where access was instant and without extra authentication steps. This small friction could get annoying if you’re in a hurry, though it also adds a layer of security which is positive. The onboarding and training process set me up pretty well, but I felt that some of the features could be demonstrated more clearly in the videos. Overall, I think I will continue to use this software since the benefits outweigh the minor inconvenience with access speed.