Easy to find things but some info needs tidying up
Honestly, I found the WFHI support pretty handy. Like, when I needed to figure out certain features in the software or get clarity on the training modules, their help desk was usually quick to respond. The Google-like search on their help pages made finding some answers straightforward, which was a big plus — no wasting time digging around. But on the flip side, some details, especially around invoicing terms and payment methods, felt a bit buried or inconsistent across different documents. It kind of made me have to double-check and sometimes ask for clarification, which slowed things down a bit. Still, the telephonic support was always clear and friendly whenever I reached out, which balances out the not-so-clear online docs. The onboarding flow was smooth enough that I didn’t feel stuck, and the automatic updates to the database kept me up to date without needing manual intervention. Overall, it’s a nice mix of easy access to help with some occasional fumbling when it comes to the finer details of billing and payment. If they could organize that better, it would make the whole experience feel more polished. But I wouldn’t hesitate to recommend it to friends who value approachable support and decent software features alongside.