Easy to find some things but others more hidden
I expected the onboarding and training resources to help me navigate the software efficiently, and in many ways, they did. It was straightforward to locate the principal calling tools and database features because they were highlighted during training. However, finding details about the automatic updates and how regularly billing invoices are processed was more difficult than I anticipated. The online dashboard layout also differed somewhat from what I had assumed based on initial descriptions, which slowed my setup down a bit. While the telephonic support was ready to help, some of the information I wanted was not immediately easy to find on my own, which contrasted with my prior expectations. In short, I found both good and bad sides regarding access to needed features and explanations. The positives outweigh the negatives, but there is room for improvement to meet expectations more fully.