Easy support was missing, unlike previous systems I used
My experience with the support and communication here was frankly disappointing compared with other services I’ve used. First, reaching someone on the phone was time-consuming; the wait time felt long and sometimes calls dropped unexpectedly. The support team did their best but the responses felt scripted and less knowledgeable about advanced features than I would have hoped. Training materials were available, but insufficient to troubleshoot the issues I faced. This left me relying heavily on telephonic support which, as mentioned, was slow and unreliable at times. In comparison, previous platforms offered more immediate and thorough assistance with less hassle. I also found automated updates a bit intrusive, sometimes changing functionality without clear explanations or advance notice, which added to my frustration. Despite some useful features in the software and ease of sign-up and billing, the support and communication were consistently weaker. For a tool reliant on remote workflows, effective support is critical, and here it did not match my expectations or prior experiences. Overall the frustration with support is something I can’t overlook even with other working parts of the system.