Easy start but some delays held me back
My overall impression of the sales and pre-purchase process is an even balance between smoothness and some frustration. Initially, I found signing up and getting invoices straightforward and fairly quick, which was helpful. The training modules and onboarding process took a bit more time than I anticipated, as setting up the database and understanding the dialer features required a few back-and-forth clarifications. It wasn’t difficult, but it definitely wasn’t instantaneous. I generally liked how the automatic updates kept me informed and the support team was responsive, though occasionally I had to wait on calls longer than I wanted. On the plus side, customer service was patient and explained things clearly. The downside is the initial setup sometimes felt stretched out due to those minor communication delays. I’d say the positives and negatives held each other in balance here. While the process wasn’t perfect, the overall experience was manageable and I’m cautiously optimistic about moving forward.