easy sign-up but timing mismatch
I liked that signing up and getting through the payment was not much of a hassle, which was good because sometimes these things can drag on for days. What really stood out though was that once I started trying to use the dialer and check the calls over the week, it felt like the timings offered didn’t really fit my own work hours. I am mostly active during late afternoons and evenings but the bulk of the support and automated updates seemed to happen during early mornings when I wasn’t really working. This mismatch made the overall process a bit frustrating since I couldn’t get real help exactly when I needed. In the initial database setup, I found the software quite flexible but it still needed a lot of adjustments to match when I’m actually available. So, while the sign-up and basic use were ok, the hours mismatch left a bit of disappointment around the whole experience.