Doesn’t fit well with my work hours
The software does not fit my actual working hours well. I often work in blocks outside the typical schedule, but the system and dialer availability felt restricted when I needed them most. The database syncing also didn’t always catch up in real time, causing delays in accessing updated information during calls. I expected more flexibility given the description, but in practice, the software seemed tuned to standard office hours rather than varied or evening shifts. Telephonic support was available, but I found that they couldn't adjust or customize access for my specific hours. The sign-up and invoicing went smoothly but the lack of synchronization with my active hours limits usefulness. In short, this software missed the mark in adapting to my daily timing needs, which is a major drawback for me.