Dobara nahi karungi onboarding, mushkil tha sab dhoondhna
Ab jab kuch waqt beet gaya hai training aur onboarding ke baad, toh main keh sakti hoon ki conclusions thode clear ho gaye hain. Sabse badi problem thi ki mujhe jo cheezein chahiye thi software use karne ke liye, unko dhundhna bohot mushkil tha. Training material ya dashboard pe jo information dene ki koshish ki gayi thi, wo scattered thi aur kaafi confusing thi. Kabhi dialer ka use karna tha, toh samajh nahi aaya ki settings kahaan se change karni hain. Database feature ke instructions clear nahi the, jis wajah se main usko optimize nahi kar payi. Sign-up process toh theek tha, par onboarding mein wo clarity nahi thi jo maine expect ki thi. Support team se contact karne mein bhi problem hui, wait time lamba tha aur jab baat hui toh zyada madad nahi mili. Tool ke automatic updates se zyada farak nahi pada kyunki basic setup hi ache se samaj nahi aaya tha. Agar main sochu toh main dobara is onboarding process ko nahi karungi, wo experience mere liye satisfactory nahi tha.