Dobara nahi karungi, billing samajhna bahut mushkil tha
Jab maine billing aur payment ka process start kiya toh samajh nahi aaya ki ye system kaise kaam karta hai. Bahut saari cheezein mujhe khud hi pata karni padin, kisi ne clearly nahi bataya. Login ke baad invoices milte toh samajh mein aata ki kya charge hua par wo bhi itna complex tha ki baar baar dekhna padta. Automatic updates bhi kabhi kabhi confuse kar dete the, kyunki invoice format change ho jata tha aur mujhe samay laga samajhne mein. Payment karna bhi asaan nahi tha, multiple steps hua lekin clear instructions nahi mile. Kai baar support ko call kiya, par ya toh wait zyada hota ya phir solution turant nahi milta. Mujhe lagta hai ki billing aur payment ke liye ek dedicated guide honi chahiye thi jo saari process step by step samjha sake. Onboarding mein time zyada laga kyunki self-service se kaafi cheezein figure out karni padin, jisse frustration badh gayi. Database feature kuch jagah useful laga, lekin billing se connect karna thoda confusing tha. Dialer aur calling tools ne thoda help kiya communication mein, lekin billing ke liye support best nahi raha. Overall experience mera negative hi raha, aur agar mujhe choice diye toh dubara yeh process use nahi karungi kyunki bahut mehnat khud karni padti hai payment clear karne ke liye, aur mujhe yeh thoda unnecessary lagta hai.