Do I see myself needing support again?
Reflecting on my experience with WFHI support a while after using their software, I find my feelings mixed but leaning towards caution. The telephonic support was helpful when I reached out about the dialer and database, answering questions fairly thoroughly. However, it took some effort to align with their support hours given my own schedule. The updates rolled out automatically and made the product feel fresh, but some were confusing without extra context, and I didn't always get timely help. Sign-up and invoicing were straightforward enough, so no major issue there. Considering all this, if I were asked by a friend whether I would need support again next time, I'd say yes, but I would probably try to prepare more ahead of time and maybe document my questions carefully to make the most of the limited contact time. It's not perfect, but with some adjustments, it works well enough for ongoing use.