Disorganised overall experience during sales and beyond
My overall impression after using WFHI from sales to ongoing use was quite disorganised. Right after signing up, the invoicing process was confusing with emails arriving late or not at all, which made me question payment confirmation. Once I started using the calling tools, I noticed lags and faulty connections during my workflow that negatively impacted efficiency. The database feature didn’t appear as advertised since the sync was erratic and caused repeated data errors. Calls to telephonic support often resulted in being put on hold for long periods or getting transferred multiple times without my issue resolving quickly. Training sessions were inconsistent in quality and sometimes left me more confused than helped. Automatic updates appeared disruptive due to lack of prior notice, breaking my cadence while working remotely. It felt like multiple systems were working against each other, and there was no clear communication to mitigate these issues. I experienced this as a frustrating and inefficient process overall, which made me hesitate before recommending or continuing with this service.