Disappointing support left me uncertain
I had significant hopes that the telephonic support would clarify any doubts during my onboarding and make the transition smoother. Initially, the support agents were courteous and willing to listen, which helped me set up the software and understand the dialer tools to some extent. That part was fine. However, as I faced issues later on, the responsiveness dropped noticeably. Some calls were left unanswered or transferred multiple times, which was frustrating and time-consuming. The communication felt fragmented, and I was never confident that my concerns were being fully understood or escalated properly. The automatic updates didn’t come with clear notices, adding to confusion instead of resolving underlying problems. I can appreciate the effort of the team when they do engage, but the inconsistent follow-through made me unsure if future issues would be addressed satisfactorily. For users who rely heavily on steady support to keep their remote workflows smooth, this might be a point to consider carefully. All in all, the service started with promise but ended with a level of uncertainty that I can't overlook completely.