2 out of 52 of 5Verified purchaseSupport and communication
Disappointing step order in support
The support steps were not arranged in a logical order, which made the whole process frustrating. It felt like I had to repeat information several times because the team wasn’t aligned properly and the escalation process was unclear. Even though the software itself was fine, the assistance system felt disorganized and inefficient. I expected a more streamlined workflow for resolving issues, but the steps kept jumping around, causing unnecessary delays. Although the staff was polite, the lack of clarity on the process overshadowed the positive parts. I hope this is something they improve in future updates because as it stands, the support process needs a complete overhaul to be genuinely helpful and sensible.